Delivery Information

• Where possible, Slick Willies aims to despatch orders the same day or the next working day after the order was received. (Except during the Christmas break) As a guide, our order cut-off time is usually 2.30pm (weekdays) however if you wish to check or prioritise your order status, please telephone during office hours - or email info@slickwillies.co.uk outside office hours.
• Orders placed after 2.30pm on Thursday afternoon and before 2.30pm on a Friday would normally be despatched on the Friday; orders placed after the Friday cut-off may not be despatched until the following Monday. NOTE FOR BANK HOLIDAYS: Orders placed after the 2.30pm cut-off on Friday and over the bank holiday weekend will be despatched on the following Tuesday or Wednesday, this includes items with Express Delivery, please contact us by email if your order is urgent so that we can prioritise it.
• We are closed on all the Christmas and New Year bank holidays, with only limited carrier availability in between. Orders placed over the Christmas and New Year period will be despatched on a first come first served basis, either during the Christmas period or on the Tuesday 3rd / Wednesday 4th January.

• In recognition of demand level fluctuation, and stock availability we can only deliver on a first come, first served basis and we are not liable if we are unable to supply a particular product in your order.
• We will notify you should stock be unavailable and offer you a suitable alternative or inform you when the product will be back in stock, and provide you with an alternative date for that delivery.
• After contacting you by email or phone we will hold your order until all your required stock becomes available and then deliver or make a second delivery once the depleted stock is replenished in our warehouse.

• We are unable to deliver to a separate residential address unless by prior arrangement.
• Orders from outside the UK will be shipped to the Billing address.
• If you have other delivery requirements, please contact us before placing an order to make arrangements, by phone or by emailing info@slickwillies.co.uk. Please bear in mind that we may need to contact the card holder and / or the shipping address to verify the delivery details before despatch, this may delay the despatch of your order. If we are unable to verify these details we will not be able to despatch your order.
• These measures help will Slick Willies Ltd prevent unauthorised use of your credit card..
• Please note, we are unable to despatch or deliver on a UK Bank Holiday, please therefore allow extra time over the holiday periods, particularly Easter and Christmas.
• If you have special delivery requirements please contact Slick Willies during Office hours on 020 7225 0004 or use the form on the Contact Us page outside office hours.

• For mainland UK orders, Slick Willies Ltd offers a Premium Express Delivery Service but to achieve this the order must be placed before 2.30pm on the day of order to allow for processing. If order is not placed before 2.30pm we cannot guarantee next day delivery. Please note that during very busy times such as on Mondays and during the run up to Christmas some orders may not despatched until the following day so if your order is urgent please email. info@slickwillies.co.uk straight after placing the order to request a priority.
• Express and all Delivery parcels require a signature on delivery by someone aged 18 years or over.
• If there is no-one at the delivery address to sign for the parcel a card will be left.
• UK Express service covers Monday to Friday only, not weekends; to achieve a Friday Express Delivery orders must be placed before the Thursday 2.30pm cut-off; to achieve a Monday Express Delivery, orders must be placed before the Friday 2.30pm cut-off. Please note, we cannot despatch or deliver on Saturdays, Sundays or Bank holidays.
• If you have any special delivery requirements please contact Slick Willies during Office hours on 020 7225 0004 or use the Contact Us form.
• We do not currently provide an Express Service for outside the UK

• You will be informed by email once your order has been despatched.
• Slick Willies offers several delivery options.; delivery times vary and are dependent upon the value of your order, your delivery location, the time of year and the services provided by the carrier.
• Deliveries are normally made during the hours of 9.00am to 5.30pm, Monday to Friday. We cannot arrange Saturday delivery at this time.
• UK Standard Delivery Royal Mail 1st Class Post with Recorded Delivery usually takes between 1 and 3 working days from despatch, depending on your delivery location and the time of year. However this time-frame is not guaranteed and as per Royal Mail guidelines, missing / delayed. Items sent by this service are not considered 'lost' until after 3 weeks have elapsed from the expected delivery date.
• Furthermore, unlike Express Delivery there is only limited traceability with Recorded Delivery. Therefore if your order is required for a particular date we recommend UK Express Delivery (or Special Delivery for smaller items).
• Where possible UK Express Delivery or Royal Mail Special Delivery will be delivered within 1-2 working days. (Please see also Order cut-off) Please note, this excludes weekends and UK Bank Holidays.
  Orders to outlying areas such as Northern Ireland may take an extra day, depending on Ferry availability etc
• Express Delivery is available for orders over £25 in value and is usually via Parcelforce or DPD who provide a Track and Trace service. Tracking details can normally be found on your Shipment Confirmation email but for more information about your parcel please email info@slickwillies.co.uk.
• Deliveries to outside the UK are sent by Royal Mail International mail with signature and normally take 3-7 working days from despatch to the EU and 7-14 days outside the EU. This time-frame is not guaranteed as it is dependent on the level of service within the destination country.

• If our couriers have been unable to deliver after one attempt, and after compliance with the correct delivery requirements and the recipient has not responded to delivery cards, telephone or email, or the courier has been unable to leave the delivery with a neighbour, the order will normally be returned to Slick Willies Ltd's warehouse after approx 5 working days 
  The cost of the product will be credited back to the account holder minus delivery costs.
• If your parcel becomes 'lost' in transit, is not delivered or there has been no attempt at delivery within the specified time, you will be entitled to a full refund - or replacement items to the same value if preferred.

• A signature is required for Delivery.
• Deliveries must be taken by persons aged 18 or over. Proof of age maybe required on occasions.
• If the recipient of the goods is not at the delivery address, a card will then be left at the recipient's address so that they are aware that delivery has been attempted. The card will give instructions for collection. This must normally be done within 5 working days of attempted delivery, otherwise the parcel will be returned to us (please see Non Delivery above).

• Northern Ireland postcodes usually count as UK but carriage times may take 1-2 days longer depending on ferry availability and weather conditions.
• Delivery must be to the card-holder's billing address or if paying by Paypal, to the address specified on your Paypal account. We cannot deliver to a second address or a different country.
• Orders placed from within the UK cannot be delivered to another country.

Orders placed over the Christmas and New Year period will be despatched on a first come first served basis, either during the Christmas period or on the first working day following New Years day. Christmas present returns and exchanges have no time limit providing the goods are unused and in a sellable condition.

Last Orders for Christmas Delivery
The very latest cut off order time for Pre-Christmas delivery is 2.00 pm on Friday the 22nd when choosing Saturday Delivery. Please note this is leaving it extremely late and we can not be held responsible for couriers not delivering on the Saturday. We would recommend ordering by 2.00 pm on Thursday the 21st at latest but this is still at you own risk.

Ordering during the Christmas Break
Any orders placed after 2.30 pm on the 22nd will not leave us until Thursday the 28th of December.

Our warehouse is then shut again, so any orders placed after midday on the 28th of December will not leave until January the 2nd. If you have any questions regarding any of this please feel free to give us a call on 0207 225 0004.